Onboarding

Client Resources

• Welcome to Celeratec
• Technical Support, eProActive Maintenance and Requesting Service.
• Getting Started with Hosted Exchange Email and Corporate Collaboration.
• ShareSync Corporate Cloud File Storage and Backup.

Celeratec Specific Services

Celeratec eRemote

• Remotely Access Your Computer
• Manually Uninstall Celeratec eRemote Client from Mac

Desktop Support

Files and Folders

• Problems Caused by Naming of Files and Folders Incorrectly.
• Google Chrome: Open PDF in Adobe Reader

Browser Support

• Internet Explorer 11 Alternative | IE Mode
• How do I clear my browser cache on a Mac?
• How do I clear my browser cache on a PC?
• How to add Adobe Acrobat extension to Microsoft Edge Browser?

Client Resources

• Submit a Support Request from your desktop.
• Use Authy for 2-Factor Authentication
• Downloading and Installing Authy Apps
• Backups and Sync in Authy

Error Resolution

• The procedure entry point AddDllDirectory could not be located in the dynamic link library
• Adobe: Unable to locate the Paper Capture recognition service
• Windows 10 crashes when printing due to Microsoft March updates
• How to Uninstall Windows 10 Updates Manually
• How to open a Windows 10 Elevated Command Prompt

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Windows 11

• How to Change Start Menu to the Left in Windows 11

Hosted Exchange

Outlook for Windows

• Outlook 2016 Prompts For Password Constantly
• No Email / Working Offline
• Manage Junk Email From Outlook
• Stop Message From Going to Junk Email
• Offline Cache Settings

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Outlook For Mac

• Share your calendar in Outlook 2016 for Mac
• How To Archive Mailbox Data In Outlook 2011 / 2016 For Mac
• Access a public folder in Outlook for Mac

Office Applications

• Activating your Office Apps License

Mobile Device Support

• Unable to see an event in the Samsung calendar app
• How to find your Exchange email settings on an iPhone
• iPhone Exchange Email Setup
• Reset your iPhone Syncing when Experiencing Sync Issues

Exchange

• What Is DKIM?
• What is (SPF) Sender Policy Framework?
• Artificial Intelligence Based Inbound Email Security

Microsoft Office

Excel

• How to Remove All of the Metadata From Excel Spreadsheets

Office 365

• Remove Office 365 license from a Computer with PowerShell
• How to remove Office license files on a Mac

RingCentral

General Support

• Redirect the main fax number to another employee
• Deploy Outlook Add-in
• How to Transfer Calls to Another Extension
• How do I make a 3-way call using my deskphone?

Web Hosting

Troubleshooting

• Send form mail using an SMTP relay server
• Sample Code for SendMail on CPanel Hosting

WordPress

• Make your Staging Site Live
• Redirect my WordPress website to HTTPS for Linux Hosting
• Updating failed. Error message: The response is not a valid JSON response.
• How to Reduce Contact Form Spam on Your WordPress Website With Gravity Forms

CPanel Hosting

• Redirect my cPanel website to HTTPS
• Setting Up Email Routing

ShareSync

Tips and Tricks

• Save Hard Drive Space
• Create an Upload Only Link
• Restore Deleted Items
• Internal Permission-Based Sharing

3rd Party Software Support

Quickbooks

• QuickBooks Database Manager Conflicts with DNS Server

Cloud Managed Networking

Insight VPN

• Login Problems with Insight VPN

Recommendations and Tips

Recommendations

• Minimum Recommended New Computer Specifications
• Is your machine prompting you to reboot frequently during the work day?

Tips and Tricks

• Take a screenshot on your Windows 10 Machine.
• How to Take a screenshot on your Mac
• Why Is A Wired Connection Better Than Wireless?